20+ years leading Professional Services organizations, complex technology programs and customer delivery across enterprise software, technology and cybersecurity.
I help organizations build stronger delivery operations, lead complex technology programs, and bring structure to situations where execution, customer confidence or organizational change needs experienced leadership.
Senior Professional Services and enterprise delivery leadership — available for permanent, interim and program engagements.
Senior Professional Services and enterprise delivery leadership for organizations building, scaling or transforming their customer delivery function.
Experienced leadership when a Professional Services organization needs senior capability during a leadership transition, period of growth, organizational change or transformation.
Senior leadership for complex technology implementations, troubled programs, major transformation initiatives and situations requiring independent delivery oversight.
Helping Professional Services organizations strengthen governance, resource management, forecasting, delivery processes and the value they derive from PSA investments.
Areas where my experience makes a practical difference — within a broader Professional Services and enterprise delivery leadership proposition.
Building, scaling and transforming Professional Services organizations, including operating model, governance, resource management, utilization and commercial performance.
Leading complex technology programs from initiation through stabilization, including executive governance, cross-functional coordination and delivery recovery.
Bringing structure and leadership to programs that have lost schedule, predictability, stakeholder confidence or executive visibility.
Improving the processes, governance, technology and operating model that enable Professional Services organizations to scale effectively.
Improving the operating model, governance and business value derived from Professional Services automation investments.
Helping Professional Services and enterprise delivery organizations translate AI capabilities into practical changes in workflows, roles, governance and operating models, with a focus on adoption and measurable productivity.
Deep experience delivering enterprise software and cybersecurity programs, particularly privileged access management and complex regulated environments.
Enterprise delivery leadership
Peak annual responsibility
Professional Services headcount
Managed concurrently at scale
Including privileged access management
Including eProcurement platforms
My career has spanned early-stage software companies, growth businesses, acquisitions and global cybersecurity organizations. Across those environments, the recurring challenge has been creating the leadership, structure and delivery discipline needed to scale while maintaining customer confidence.
Led Americas Professional Services in a global cybersecurity company and market leader in Privileged Access Management. Played a key role in integrating and standardizing PS operations following the combination of Avecto, Bomgar, and BeyondTrust. Managed $10M–$12M in services revenue, grew the team to 25, and oversaw 500+ active engagements across a complex multi-product suite.
Earlier director-level role at BeyondTrust, building the Professional Services function and delivery capability.
Led a global post-sales function during rapid growth. Implemented a project management framework to improve delivery discipline and predictability. Introduced Technical Account Management for strategic customers including Bank of America, Accenture, and General Motors.
Relocated to the United States to help establish the North American operation as a self-sufficient business unit. Built the delivery and post-sales function, grew the US team, and held broad responsibilities across pre-sales, account management, project leadership, executive sponsorship, and operational oversight.
Led a consultancy team of approximately 15 staff, including technical and project management resources. Established repeatable delivery procedures and frameworks that improved consistency.
Joined an early cloud software startup focused on eProcurement for the UK public sector. Helped build the client services function, supported company growth from 4 to 26 employees, and contributed to the successful acquisition by PROACTIS in 2006.
Earlier technology and programming roles.
Led Americas Professional Services with $10M–$12M in services revenue responsibility, overseeing 500+ active engagements across a complex multi-product suite.
Grew a Professional Services team to 25 staff at BeyondTrust. Expanded a global post-sales team from 8 to 14 during a rapid growth phase at Avecto. Maintained utilization levels of approximately 65%–70% across technical services organizations.
Introduced a project management framework at Avecto that improved delivery discipline and predictability as the business scaled globally. Established repeatable delivery procedures at PROACTIS UK that strengthened execution consistency.
Launched Technical Account Management for strategic customers including Bank of America, Accenture, and General Motors.
Relocated to the United States to help establish a self-sufficient North American business unit for a UK software company, building delivery and post-sales functions from the ground up.
Built early-stage client services capability at a startup that grew from 4 to 26 employees, contributing to a successful acquisition by PROACTIS in 2006.
Played a key role in integrating and standardizing PS operations following the combination of Avecto, Bomgar, and BeyondTrust, aligning delivery across a broader and more complex product suite.
I am a Professional Services and enterprise delivery leader with more than 20 years of experience across enterprise software, technology and cybersecurity.
My career has been built on a consistent set of challenges: building and scaling delivery organizations, creating structure in complex environments, leading teams through growth and change, and maintaining customer confidence when it matters most.
I have led Professional Services functions at BeyondTrust (a global cybersecurity market leader) and across earlier roles in eProcurement and enterprise software. I understand what it takes to build a delivery organization that performs at scale, and I have done it in environments ranging from early-stage startups to global enterprise businesses.
I am currently available for senior permanent leadership roles, interim and fractional engagements, and enterprise program leadership where experienced delivery leadership can make a difference.
Leadership grounded in structure, clarity and customer trust.
Building and developing Professional Services organizations and leadership teams. Creating high-performing teams means investing in the people behind the delivery, not just the processes around them.
Program governance, planning, risk, resource forecasting and executive reporting. Creating the structural foundation that allows organizations to grow confidently without losing delivery quality.
Executive stakeholder engagement, escalation management and customer confidence. Bridging the gap between delivery execution and executive alignment.
Creating scalable delivery structures, processes, governance and performance management. The shift from reactive execution to repeatable, sustainable delivery performance.
Services revenue, margin, utilization, forecasting and P&L responsibility. Understanding the commercial dimension of Professional Services leadership, not just the operational one.
Working across Sales, Customer Success, Product, Engineering, Support and Finance. Aligning internal stakeholders around customer outcomes and delivery performance.
Professional Services and delivery leadership for software companies building, scaling or transforming their customer delivery function.
Delivery leadership and program oversight for technology businesses, including those operating in complex, regulated or security-sensitive environments.
Operating model, governance, resource management and delivery performance for organizations looking to scale their PS function more effectively.
Independent delivery leadership and program oversight for end-user organizations managing large-scale technology implementations or transformation initiatives.
Leadership support during periods of growth, acquisition, integration, leadership change or organizational transformation.
I work with organizations across North America and internationally. Engagements can be structured as permanent leadership, interim or fractional arrangements, or defined-scope program leadership.
Third-party perspectives from colleagues, managers and customers across my career.
"Mike is a highly capable, customer focused, professional and likeable person... a strong team player and results focused."
— Gareth Kempson, CEO at BioMonde
"Mike is an exemplary team manager... calm, astute, empathetic, and subtly persuasive."
— Rosie Bailey, Associate Director of Services at Craftsman Technology Group
"Mike proved a skilled and experienced leader... an effective remote manager... and a trustworthy presence in front of customers."
— Simon Langton, Experienced Cyber Security Technical Leader
"He brings clarity and structure to complex environments and has a strong instinct for operational discipline."
— Michael Sledge, Vice President of Professional Services at BeyondTrust
"Mike applied his sector expertise and operational rigor to define services and delivery processes... while establishing repeatable frameworks we could scale globally."
— Dave Giles, Chief Customer Officer at Filigran
Whether you're looking for senior Professional Services leadership, experienced interim or fractional support, or leadership for a complex technology program, I'm open to conversations where my experience can add value.
I am based in New Hampshire, USA and work with organizations across North America and internationally.
Mike Tossell